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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Jeff Fore

April 20, 2024

5  out of  5 rating by Jeff Fore
"Recently switched over to State Farm to take advantage of a great bundle package. Heather (my agent) was courteous and knowledgeable. She made my transition from my previous provider a smooth and pleasant one. Looking forward to a great relationship with Ann Sullivan's agency."
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Lindsey Miller

April 16, 2024

5  out of  5 rating by Lindsey Miller
"Very nice professional and treated me as if I was a family great experience"
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Xiomi Medina

March 14, 2024

1  out of  5 rating by Xiomi Medina
"Save yourself a headache and just go with a different insurance. Staff is unhelpful. I was quoted one price and every month my payment has been different. Some months as much as $100 more. I have had multiple issues with state farm that I have never had with other insurers. Within the first 60 days of starting my policy, my car was damaged by another driver and I filed a claim with the other drivers insurance. Nothing to do with state farm, yet they tried to cancel my policy then made me jump through hoops to stop them from canceling. The staff at Ann Sullivan made it seem like there was nothing they could do. I had to call state farm and a rep had to call them to walk them through it. Fast forward a year, my daughter totaled her car. State farm declared it a total loss 2 months ago yet they never removed the car from my policy. The staff is telling me that the customer has to call to cancel. Why? Why would I want to keep insuring vehicle that I no longer have? Now they are saying I can't remove my daughter from my policy even if she's not driving anymore. I expressed to LeAnn how unsatisfied I've been with state farm and that I would be looking into leaving state farm entirely and she provided not one ounce of customer service. Customer retention is obviously not a priority with this agency. I will gladly take my business elsewhere"
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steve mcmullen

January 26, 2024

5  out of  5 rating by steve mcmullen
"Very helpful extremely friendly and as they advertise I feel I’m in good hands with All State"
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Annie Young

January 24, 2024

5  out of  5 rating by Annie Young
"Always very helpful. Transferred my insurance from NC in 2016 when I moved here. Been with State Farm over 30 yrs."
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Chandler Cook

January 22, 2024

5  out of  5 rating by Chandler Cook
"Extremely satisfied with their performance and service! Highly recommend!"
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Drs. Hess

January 22, 2024

5  out of  5 rating by Drs. Hess
"We’ve worked with Ann for years and she is awesome!"
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Robert Stalnaker

December 27, 2023

5  out of  5 rating by Robert Stalnaker
"Just changed our home and auto insurance coverage after being with another company for many years. The State Farm Agency on Kelly Rd in Mcdonough provided just what we were looking for. Our account representative is Heather Barnes. She was very professional and knowledgeable while providing all our options during our coverage changes. I highly recommend giving this agency a look for all your insurance needs."
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Tristan Thomas

November 1, 2023

5  out of  5 rating by Tristan Thomas
"I want to give a special thank you to Tonya Mote. Tonya gave me a quote about a year ago and informed me that I was underinsured. This was very alarming to me as I didn't know, and I had recently paid my car off. After getting a quote I noticed that by switching my insurance I would be fully insured and be paying a cheaper rate. Tonya has given me a new point of view on insurance I greatly appreciate it."
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Breia Jonas

October 28, 2023

5  out of  5 rating by Breia Jonas
"My agent is Austin and he is amazing. I was dreading switching car insurance, because I had my previous provider for so long. Austin was patient, personable and easy going. He was thorough in his analysis and went above and beyond to make sure we choose what was best for my needs. Overall 10/10 experience, and Austin made that experience."
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Elizabeth Witcher

August 22, 2023

5  out of  5 rating by Elizabeth Witcher
"Heather is awesome! She makes the process so easy. Great rates Call Heather today."
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George Butler

August 2, 2023

5  out of  5 rating by George Butler
"Very easy to work with"
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marlon hicks

June 20, 2023

5  out of  5 rating by marlon hicks
"great company"
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Scrilla Nate

May 12, 2023

5  out of  5 rating by Scrilla Nate
"Great service Austin was very helpful . State Farm is number 1"
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Dollmarie Garcia

May 10, 2023

5  out of  5 rating by Dollmarie Garcia
"Austin helped me with my insurance needs , he was amazing. I would definitely recommend State farm. You get more for your money."
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Terri Terry

December 15, 2022

5  out of  5 rating by Terri Terry
"Heather Barnes made the experience of signing up so easy!!! Excited to have State Farm as our insurance company and can't wait to save money!"
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Sharon Cherry

December 8, 2022

5  out of  5 rating by Sharon Cherry
"Ann Sullivan and her staff are awesome people. They are professional, kind, and understanding. They take that extra mile to help you. Heather Barnes is amazing. She takes that extra mile to help and save you money and what you need. I'm very impressed with State Farm. Thank you so much!"
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Robert Gilreath

March 1, 2022

5  out of  5 rating by Robert Gilreath
"Ann and her staff always exceed expectations. We have been with Ann for over 15 years and the level of service is simply the best. Thank you! Had another great experience with Ann and her TEAM. They are always a pleasure to work with."
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April Brumm

January 14, 2022

5  out of  5 rating by April Brumm
"Dwight and Ann make such a great team! Whenever someone needs services that they offer, I always refer them!! I'm glad to know there's folks I can trust to send my friends to!"
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Judy Jaeger

August 11, 2021

5  out of  5 rating by Judy Jaeger
"Ann Sullivan's staff won me over. I left a company I'd been with for over 40 years, because State Farm's prices were better! I also appreciate excellent customer service, too. (And I am impressed with Ms. Sullivan's humanitarian efforts in our community; it really shows that she CARES.)"
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Marchella White

August 7, 2021

5  out of  5 rating by Marchella White
"Everyone is very helpful and friendly."
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Kelsey Champion

May 7, 2021

5  out of  5 rating by Kelsey Champion
"My husband and I had been looking to switch insurance companies, we got a quote from Laura and she made the switch so quick and easy and answered all of our questions super fast and made everything easy to understand! We will definitely be referring State Farm to all our family and friends! Thank you so much!"
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Amphone Phankhamsao

April 20, 2021

5  out of  5 rating by Amphone Phankhamsao
"I was very impressed with the customer service that I’ve received from Sean. He helped me change my insurance from out of state to the area a very smooth process. He gave me the best quotes out there and is willing to give you the answer that you’re looking. I highly recommend anyone who’s looking for any kind of insurance to give them a call. Highly exceeded my expectations!"
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Hank DeHart

April 15, 2021

5  out of  5 rating by Hank DeHart
"I’m a former employee of Ann and now own my own State Farm Agency. I can say she is the best person I have ever worked for, or with, in my entire career. In fact, I would say she launched my career. She invested in me personally and gave me the tools to succeed. All while instilling higher levels of work ethic, professionalism and integrity in me. Ann is a magnet for positive and focused people. She likewise is a straight shooter and an amazing advocate for her customers. Genuinely deserving of 5 stars. I can’t sing her praises high enough."
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Allison Kennemore

February 23, 2021

5  out of  5 rating by Allison Kennemore
"Sean is absolutely amazing. Not only did he get me an amazing rate that was almost half of what I was paying. He also set me up with renter's insurance. He made it quick and simple plus explained everything to me."