State Farm® Insurance Agent Ann Sullivan
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Mark Einersen
October 3, 2024
"Friendly agent and staff. Rock solid insurance coverage."
"Mark, thank you for your kind words! I'm glad you found our team friendly and our insurance coverage reliable. We're always here to help with any future needs or questions. - Ann Sullivan - State Farm Insurance Agent, McDonough, GA"
Jeff Fore
April 20, 2024
"Recently switched over to State Farm to take advantage of a great bundle package. Heather (my agent) was courteous and knowledgeable. She made my transition from my previous provider a smooth and pleasant one. Looking forward to a great relationship with Ann Sullivan's agency."
"Hi Jeff, thank you for your review of our State Farm agency. We think Heather is pretty special too! We look forward to helping you with all your insurance needs. Thank you again."
Lindsey Miller
April 16, 2024
"Very nice professional and treated me as if I was a family great experience"
"Thank you, Lindsey, for taking time to review our State Farm office. We do want everyone to have a family experience with us and look forward to future interactions with you. "
Xiomi Medina
March 14, 2024
"Save yourself a headache and just go with a different insurance. Staff is unhelpful. I was quoted one price and every month my payment has been different. Some months as much as $100 more. I have had multiple issues with state farm that I have never had with other insurers. Within the first 60 days of starting my policy, my car was damaged by another driver and I filed a claim with the other drivers insurance. Nothing to do with state farm, yet they tried to cancel my policy then made me jump through hoops to stop them from canceling. The staff at Ann Sullivan made it seem like there was nothing they could do. I had to call state farm and a rep had to call them to walk them through it. Fast forward a year, my daughter totaled her car. State farm declared it a total loss 2 months ago yet they never removed the car from my policy. The staff is telling me that the customer has to call to cancel. Why? Why would I want to keep insuring vehicle that I no longer have? Now they are saying I can't remove my daughter from my policy even if she's not driving anymore. I expressed to LeAnn how unsatisfied I've been with state farm and that I would be looking into leaving state farm entirely and she provided not one ounce of customer service. Customer retention is obviously not a priority with this agency. I will gladly take my business elsewhere"
"We are sorry you have had less than ideal service from our office. We pride ourselves on providing excellent customer service. We have been in business in Henry County for nearly 25 years so we do care about our customers and about retention. A customer must advise us on what they want us to do with the contract on a totaled vehicle. Most often customers replace a totaled vehicle so there are benefits to maintaining the policy until the customer obtains a new vehicle but we cannot legally cancel a contract without our customer contacting us on a total. Additionally, if you have a licensed child in the household, the child must be rated as a driver since they could at any time access the vehicle or borrow someone else’s vehicle. We would then be liable to the circumstances surrounding any claims incurred by the child."
steve mcmullen
January 26, 2024
"Very helpful extremely friendly and as they advertise I feel I’m in good hands with All State"
"Oh Mr. McMullen, we really appreciate you taking the time to send a 5-star review. And we know your sense of humor at our State Farm office. You are in far better hands with State Farm for sure! "
Annie Young
January 24, 2024
"Always very helpful. Transferred my insurance from NC in 2016 when I moved here. Been with State Farm over 30 yrs."
"Thank you Annie--we truly appreciate you and we are so glad your transition to GA has been seamless! Know that we are always just a phone call away if you need anything. Stay well!"
Chandler Cook
January 22, 2024
"Extremely satisfied with their performance and service! Highly recommend!"
"Hi Dr. Cook, thanks for taking care of us, too!!"
Jeremy Hess
January 22, 2024
"We’ve worked with Ann for years and she is awesome!"
"Thank you Dr. Jeremy! We appreciate you so much!"
Robert Stalnaker
December 27, 2023
"Just changed our home and auto insurance coverage after being with another company for many years. The State Farm Agency on Kelly Rd in Mcdonough provided just what we were looking for. Our account representative is Heather Barnes. She was very professional and knowledgeable while providing all our options during our coverage changes. I highly recommend giving this agency a look for all your insurance needs."
"Hi Robert! Thank you so much for taking the time to leave us a 5-star review, and we are certainly excited to have you and Peggy in our State Farm office. It is our purpose to provide excellent customer service to our customers and we think Heather does a great job at that too! Thank you for giving us this opportunity. Sincerely, Ann Sullivan, Agent"
Tristan Thomas
November 1, 2023
"I want to give a special thank you to Tonya Mote. Tonya gave me a quote about a year ago and informed me that I was underinsured. This was very alarming to me as I didn't know, and I had recently paid my car off. After getting a quote I noticed that by switching my insurance I would be fully insured and be paying a cheaper rate. Tonya has given me a new point of view on insurance I greatly appreciate it."
"Thank you for taking the time to leave us a review! I am glad we were able to assist with your insurance. "
Breia Jonas
October 28, 2023
"My agent is Austin and he is amazing. I was dreading switching car insurance, because I had my previous provider for so long. Austin was patient, personable and easy going. He was thorough in his analysis and went above and beyond to make sure we choose what was best for my needs. Overall 10/10 experience, and Austin made that experience."
"That's great to hear! Austin provided a top-notch experience, making the car insurance switch easy and enjoyable. If there is anything else we can do to help then please let us know! Welcome to the Ann Sullivan State Farm team!"
Elizabeth Witcher
August 22, 2023
"Heather is awesome! She makes the process so easy. Great rates Call Heather today."
"Thank you so much for taking the time to review our State Farm office and give accolades to Heather. We think she’s pretty awesome, too! We appreciate your business and look forward to helping you and your family with all their insurance needs in the future."
George Butler
August 2, 2023
"Very easy to work with"
"Thank you so much for taking time to review our State Farm office. We appreciate you and your business here at Ann Sullivan State Farm!"
marlon hicks
June 20, 2023
"great company"
"Thank you, Marlon. We strive to take care of our customers at Ann a sullivan State Farm and we appreciate your 5-star rating! "
Scrilla Nate
May 12, 2023
"Great service Austin was very helpful . State Farm is number 1"
"Thank you for taking time to review our State Farm office! We think Austin does a great job too! We thank you for your business."
Dollmarie Garcia
May 10, 2023
"Austin helped me with my insurance needs , he was amazing. I would definitely recommend State farm. You get more for your money."
"Thank you so much for taking time to review our State Farm office. We think Austin is pretty great too and taking care of our customers is our top priority at Ann Sullivan State Farm. We appreciate your business and look forward to helping protect your family for years to come."
Terri Terry
December 15, 2022
"Heather Barnes made the experience of signing up so easy!!! Excited to have State Farm as our insurance company and can't wait to save money!"
"Thank you Terri! We think Heather is awesome too and we are so happy to have you here at Ann Sullivan State Farm."
Sharon Cherry
December 8, 2022
"Ann Sullivan and her staff are awesome people. They are professional, kind, and understanding. They take that extra mile to help you. Heather Barnes is amazing. She takes that extra mile to help and save you money and what you need. I'm very impressed with State Farm. Thank you so much!"
"Thank you so much for your feedback. It’s so important to us at Ann Sullivan State Farm that we make sure our customers are appreciated! Thank you again and we think Heather is awesome!"
Robert Gilreath
March 1, 2022
"Ann and her staff always exceed expectations. We have been with Ann for over 15 years and the level of service is simply the best. Thank you! Had another great experience with Ann and her TEAM. They are always a pleasure to work with."
"Thanks again for your support. We appreciate you and your family and your business!"
April Brumm
January 14, 2022
"Dwight and Ann make such a great team! Whenever someone needs services that they offer, I always refer them!! I'm glad to know there's folks I can trust to send my friends to!"
"Thank you, April. We think you’re the best too! At State Farm, customer satisfaction is always our top priority!"
Judy Jaeger
August 11, 2021
"Ann Sullivan's staff won me over. I left a company I'd been with for over 40 years, because State Farm's prices were better! I also appreciate excellent customer service, too. (And I am impressed with Ms. Sullivan's humanitarian efforts in our community; it really shows that she CARES.)"
"Thank you Judy! We try to not only be a local business but also a local presence! (And so glad we could provide better service for you! It’s our honor!)"
Marchella White
August 7, 2021
"Everyone is very helpful and friendly."
"Thank you Marchella for taking time to review our State Farm office. We appreciate our clients so much and it is most important that we do a good job for you. Thank you!"
Kelsey Champion
May 7, 2021
"My husband and I had been looking to switch insurance companies, we got a quote from Laura and she made the switch so quick and easy and answered all of our questions super fast and made everything easy to understand! We will definitely be referring State Farm to all our family and friends! Thank you so much!"
"Thank you Kelsey and welcome to our office! We strive to make the transition as smooth as possible. Let us know how else we can make life GO RIGHT!"
Amphone Phankhamsao
April 20, 2021
"I was very impressed with the customer service that I’ve received from Sean. He helped me change my insurance from out of state to the area a very smooth process. He gave me the best quotes out there and is willing to give you the answer that you’re looking. I highly recommend anyone who’s looking for any kind of insurance to give them a call. Highly exceeded my expectations!"
"Thank you Amphobe for such high praise! We try to strive for excellence with each and every customer. Welcome to our State Farm family!"
Allison Kennemore
February 23, 2021
"Sean is absolutely amazing. Not only did he get me an amazing rate that was almost half of what I was paying. He also set me up with renter's insurance. He made it quick and simple plus explained everything to me."
"Allison, thank you for that review and for taking the time to give kudos to Sean. We think he’s pretty great, too and we appreciate you allowing us to take care of you. We look forward to helping you and your friends and family in the future. Thank you so much. Ann Sullivan, State Farm"